FAQ - Frequently Asked Questions

Frequently Asked Questions

1. When will my product arrive?

A: Standard delivery takes 7 to 16 business days after shipping.

2. Where are your products from?

A: We ship from Europe and Asia directly to your address worldwide.

3. Is the quality reliable?

A: Yes. Synoir only selects premium-quality pieces, with real images displayed on each product page.

4. Do you ship fast?

A: Orders are shipped within 2 to 7 business days after payment is confirmed.

5. Can I return if I ordered the wrong size or color?

A: No. We do not accept returns or exchanges for customer mistakes. Size guides are shown on all product pages.

6. What if there’s a mistake in my order?

A: If we ship the wrong item, we’ll handle the return and send you the correct one, free of charge.

7. What happens if my package is delayed?

A: If your package is not delivered within 120 business days, we guarantee a full refund.

8. Why didn’t all my items arrive?

A: Items are shipped separately to avoid customs issues and ensure better logistics.

9. My tracking isn’t working — what should I do?

A: International tracking can take up to 5 days to activate. If the issue persists, contact contact@synoir.com.

10. What payment options do you support?

A: We accept Credit Cards, Klarna, PayPal, and other global and local methods.